Widerrufsrecht

Returns and cancellations

Au Mai does not offer voluntary returns, exchanges, or order cancellations for change of mind, except where required by applicable law.

If you are a consumer with a legal right to cancel an online order, including any applicable cooling-off period, you may exercise that right within the time allowed by law. Some products may be exempt from a change-of-mind cancellation right under applicable law. Contact us using the contact details on our store or your order confirmation, and include your order number, so we can provide return instructions where applicable.

If an item is faulty, damaged, not as described, or incorrect, contact us using the same details. We will provide a remedy, including a refund, repair, or replacement where required by law. Nothing in this policy limits your statutory rights.

Where a refund is due, we will refund you in accordance with applicable law, normally to your original payment method. Your payment provider may take additional time to show the refund.