Versand

Shipping policy

Thank you for shopping with Au Mai. Shipping destinations, available methods and charges are shown at checkout before you place your order. If we cannot deliver to your address, checkout will let you know.

Processing and delivery

We will prepare and dispatch your order as soon as reasonably possible. Delivery estimates shown at checkout or in your order confirmation are estimates, not guaranteed dates. We will let you know if we become aware of a significant delay. Your legal rights relating to late or missing delivery remain unaffected.

Shipping charges

The shipping charge for your order is shown at checkout before payment. Any applicable import duties, taxes or customs charges will be handled as stated at checkout or in the information provided with your order, subject to applicable law.

Address and delivery issues

Please check that your delivery address is complete and accurate before placing your order. If your parcel is delayed, missing, or arrives damaged, contact us using the details on our store or order confirmation with your order number so we can help. Nothing in this policy limits your statutory consumer rights.

Returns

For information about returns and refunds, please see our Return and refund policy. We do not offer voluntary change-of-mind returns except where required by applicable law.